WALL MOUNTED PRODUCT
In the EQI, DUO, and PRO series
When purchasing a wall mounted outdoor tap or shower from Frostline
Before connecting the product, it is crucial to flush the water supply for at least 2-3 minutes to ensure that all impurities are flushed out. Failure to do so may result in impurities getting trapped in the valve, causing the product to not close properly and leading to a potential water waste and possible frost damage to the product and its surroundings.
If operating the product becomes difficult, it could caused by worn out parts in the valve or the faucet needing to be lubricated with fresh faucet grease. Should the valve be exposed to frost in the water supply or water cannot leave the product as intended it could also be caused by a damage inside the valve system. For guidance, we refer to the specific product section on our website or to the user manual. The DUO series features ceramic internals, while the EQI series features rubber gaskets. The PRO series depends on the specific variant. Please do not hesitate to contact us if you have any questions.
No, it can lead to frostbite. The product is frost-free in that it is self-emptying. If there is a fixed hose or other connections on the product all year round, it prevents self-emptying and can lead to possible frost damage. It's therefore important that the hose and connections of each species are removed when the temperature falls to the freezing point.
FREE STANDING PRODUCT
In the EQI, DUO, and PRO series
When purchasing a free-standing outdoor tap or shower from Frostline
Before connecting the product, it is crucial to flush the water supply for at least 2-3 minutes to ensure that all impurities are flushed out. Failure to do so may result in impurities getting trapped in the valve, causing the product to not close properly and leading to a potential water waste and possible frost damage to the product and its surroundings.
If operating the product becomes difficult, it could caused by worn out parts in the valve or the faucet needing to be lubricated with fresh faucet grease. Should the valve be exposed to frost in the water supply or water cannot leave the product as intended it could also be caused by a damage inside the valve system. For guidance, we refer to the specific product section on our website or to the user manual.
Yes, the frost-free function is based on a self-emptying valve that drains the residual water into the well after use. It's therefore crucial for a correct function that you only place the product in a place where the well remains dry and can drain the residual water. Rising water of any kind can cause dirt to enter the valve and malfunction.
Se særskilt afsnit om DRAIN. Samtidig er det meget vigtigt at overkanten af brønden er i plan med færdig overflade og ikke er hævet op.
No, you can't move the 2 things apart, as it can lead to malfunction due to, for example, a broken frost plug.
All Frostline products are produced in stainless steel, but particles can still stick to the outside of the product and form something resembling rust.
To prevent this, we recommend that the product is lubricated with our acid-free oil immediately after installation. And subsequently 2-3 times a year. If the product is located in particularly exposed areas, such as coastal stretches with a strong impact on wind, moisture and salt, we recommend that lubrication with acid-free oil is carried out more often.
No, it can lead to frostbite. The product is frost-free in that it is self-emptying. If there is a fixed hose or other connections on the product all year round, it prevents self-emptying and can lead to possible frost damage. It's therefore important that the hose and connections of each species are removed when the temperature falls to the freezing point.
DRINKING SYSTEM
When you buy a Drinking system at Frostline
No, it is important not to loosen the bolt, as this will cause an incorrect adjustment of the wire. Also, do not turn the drinking cup at the top in another position as it will interfere with the function of the drinking system.
Yes, the frost-free function is based on a self-emptying valve that drains the residual water into the well after use. It's therefore crucial for a correct function that you only place the product in a place where the well remains dry and can drain the residual water. Rising water of any kind can cause dirt to enter the valve and malfunction.
Se særskilt afsnit om DRAIN. Samtidig er det meget vigtigt at overkanten af brønden er i plan med færdig overflade og ikke er hævet op.
No, it's important that the brass valve avoids being in contact with the ground, sand or any dirt during installation, as this can cause the valve and product to not work properly. We recommend that the lower part of the product where the brass valve is mounted, during service and installation, is placed on a surface that does NOT come in direct contact with soil or sand.
DRAIN
It is essential for Frostline's frost-proof system and product warranty that the well is ALWAYS DRY. To secure this we recommend establishing a drainage for any freestanding products. This can be achieved by digging a hole approximately 1.2 meters deep and filling it with 30-40 centimetres of gravel before situating the product on top of this. Another option is to establish drainage from the well using a minimum of 2 meters of drainpipe positioned so the water connection runs inside it. The drainpipe should be situated so that it goes into the bottom of the well, and there should be put gravel around it before covering the trench again. In the case that the ground for example is clay soil and not self-draining at all, it may also be necessary to establish a soakaway or connect the well directly to the sewer system. If in doubt, pour a bucket of water into the well hole. If the water disappears within 1 minute, a soakaway or direct connection to the sewer is not necessary.
RUST
All of Frostline’s products are made from stainless steel. Glass peened stainless steel needs maintenance to avoid rust-like staining. Though steel is designated ”stainless” some small spots of material might land on the steel and start a surface corrosion.
Therefore, it is important regularly to clean the surface and at least 4 times a year to treat the product with acid-free oil. This process is also described in the installation guide under “maintenance”. The installation guide was enclosed, when the product was delivered. If you already experience surface corrosion, you can treat this with the abrasive polishing compound Autosol. Autosol can be bought in most DIY-shops. Remember to apply acid-free oil after the treatment.
Visit a showroom
Do you want to feel the streamlined Frostline quality and see the products with your own eyes? Then please contact us and we will direct you to one of our dealers near you.
